Warranty Policy

Our warranty policy applies exclusively to online purchases made through our official website, www.picklebox.com.my.

This warranty strictly covers manufacturer defects and does not cover accidental damage, misuse, or damage incurred during shipping.
Any modifications to the paddle, including removing or altering the grip, will void the warranty.
Warranty claims typically take between 2 to 4 weeks for processing.
In some cases, we may need to ship your item back to the manufacturer at your cost for further inspection which may add to the processing time.
Please note that submitting a warranty claim does not guarantee a replacement, as approval is subject to the manufacturer’s assessment.

Do not modify or tamper with the paddle. Take clear photos and videos highlighting the defect from multiple angles.
Contact us via WhatsApp at +60 018-275 3578 with the following details:
- Paddle Model:
- Order number:
- Serial number (if available)
- Description of the defect
- Photos and videos clearly showing the defect